Terms & Conditions

Prices

All prices are inclusive of VAT.
Prices are subject to change at any time and without notice.
We are not responsible for the pricing structure of our 3rd party resellers.
We are under no obligation to fulfil an order where the cost of the product has been incorrectly advertised

 

Website, Contents and Information

All contents in the website have been put together with the best intentions where accuracy is concerned.  Cové are not responsible for any inaccuracy on this website.  Cové will look into and where required correct any inaccuracies on the website where discovered.  The contents of this website can be changed at any time without notice solely at our discretion.  Your continued use of this website is acceptance of any changes.

 

Right to refuse

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, products purchased/gifted, samples received, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Out of Stock

In the unlikely event of a product being out of stock we will contact you immediately with a delivery date.

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as ‘customer’ in this agreement.

DELIVERY

We aim to deliver all orders within 10 working days.  All orders will be sent out via either Royal Mail, or via a 24hr courier for larger items.

We charge £3.20  for Second Class delivery or £3.85 or First Class on all orders upto 1kg. Our charges reflect Royal Mail.

If for any reason there is a delay in dispatch we will contact customers via email.

RETURNS

At Cové we are passionate about the customer experience, if you are not entirely satisfied with your purchase please contact us by methods provided and we will look into the query.

You have 30 days to return an item from the date you received it.  To be eligible for a return, your item must be unused and in the same condition in which it was received.  The item must be in its original packaging.

REFUNDS

Upon receiving your item we will advise you we are in receipt of it.  We will then inspect the item and will immediately notify you of the status of your refund after inspecting the item.  If your returned item qualifies for a refund we will reimburse you via the original payment method.   Dependent on your payment method companies policies, you will receive your funds under their timelines after we have sent the funds.  Shipping costs for the return of an item will be the sole responsibility of the customer.  Shipping costs are non-refundable.  If you qualify for a refund, the original fee paid by the customer for shipping will be deducted from the original full payment and only the item cost will be refunded.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

  

USER COMMENTS AND FEEDBACK

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

CONTACT US

If you have any questions on how to return an item please don’t hesitate to contact us.  Our email address is info@covecandle.com

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty

Customer agrees that use of the service is entirely at customer’s own risk. Services are provided ‘as is,’ without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service, including without limitation the software licensed to the customer and the results obtained through the service. Specifically, we disclaim any and all warranties, including without limitation:
1) any warranties concerning the availability, accuracy or content of information, products or services; and
2) any warranties of title or warranties of merchantability or fitness for a particular purpose.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. Customer specifically acknowledges the service is not liable for the defamatory, offensive or illegal conduct of other customers or third-parties and that the risk of injury from the foregoing rests entirely with customer.

Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to gain access to or use the service or out of any breach of any warranty. Customer hereby acknowledges that the provisions of this section shall apply to all content on the service.

Trademarks

The trademarks used on the service are trademarks of their respective owners.